Thursday, May 19, 2011

Free eBooK: Conflict Resolution at Work For Dummies



Conflict Resolution at Work For Dummies
Author(s): Vivian Scott
Publisher: For Dummies
Date : 2009
Pages : 363
Language : English
ISBN-10 : 0470536438
ISBN-13 : 978-0470536438

Description:

A practical workplace guide to handling conflict effectively.

Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.

* One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace
* Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)
* Helps managers and employees sort through problems and make the workplace a more rewarding place


Open the eBook and find:

* The right way to manage conflict within a team
* Advice on when to tackle issues and when to hold back
* Practical guidance on developing solutions and agreements
* Ways to address just about any issue you'll face
* Tips on keeping your team focused and productive during conflicts
* When to use internal resources like Human Resources and when to turn to outside experts


No manager should be without Conflict Resolution at Work For Dummies!


About the Author

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.




Download :
Conflict Resolution at Work For Dummies

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